Recently, a neighbor sent me the following email:

 

“We recently had our windows washed. In the process the washers indicated

that a few of our windows had lost their seal. As original owners we

contacted JeldWen for an inspection.

 

Today the representative of JeldWen conducted his examination of our

windows. He identified 42 windows in our end unit for replacement.

 

Currently, scheduling for the replacements is out beyond the middle of August.

 

Fortunately, as an original owner we are covered by the warranty.  Others

may not be as fortunate.”

 

The warranty I read stated, “We warrant to the original owner for which the products and components as identified below are initially installed…” It appears that secondary owners may not be covered.

If you have questions, I would call Jeld-Wen (or other manufacturer if applicable).

Here is the website for contacting Jeld-Wen:

https://www.jeld-wen.com/en-us/product-support/customer-service/contact-customer-support

Their phone number is: 800.535.3936

 

The window washers:

Fleur de Lis

10479 Sw Amanda Ct

Tigard, OR 97224

Phone number (503) 639-8479